We want to get your custom embroidered items to you as quickly and securely as possible. Here’s how our shipping works:

• Processing Time: All orders are processed within 7-10 business days. Once completed, they will be shipped out immediately.
• Shipping Rates: Shipping costs depend on your location, the size, and weight of your order. We will calculate shipping during checkout.
• Carriers: We ship via USPS, UPS, DHL, and FedEx, depending on your selection and destination.
• Items: We deliver custom embroidered caps, shirts, jackets, and more—all crafted with care.
• Tracking: Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

Returns

We want you to love your custom embroidered items! If for any reason you are not completely satisfied, we accept returns within 30 days of delivery.

• Conditions: Items must be unused, in their original condition, and packaging. Personalized or custom items are only returnable if there is a defect or error on our part.
• Exchanges: If you would like to exchange an item for a different size or style, contact us, and we will do our best to accommodate based on stock.
• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We are committed to resolving any issues—our team is always ready to assist you promptly. We will provide a prepaid return label and ensure a prompt resolution.
• Process: To initiate a return or exchange, please contact us with your order number at [info@angcustomstitches.com]. Once approved, you’ll receive instructions on how to return the item.
• Refunds: Once we receive and inspect the item, we will issue a refund to your original payment method. Shipping costs are non-refundable.

Order Cancellation Disclaimer

Please note that once production on your custom order by ANG Custom Stitches LLC has begun, it cannot be canceled. If you request a cancellation before production starts, ANG Custom Stitches LLC will refund your payment in full. Once the item is in production, ANG Custom Stitches LLC is not responsible for any cancellations, changes, or refunds.

INCOMPLETE ADDRESS

All packages are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. ANG Custom Stitches LLC will not be held accountable for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout. If you notice your address is incorrect, missing information, or in need of change please contact us within 24 hours of your purchase. If the postal company flags your address at the time of delivery for being incomplete or invalid we will contact you via email (customer email provided at checkout) and ask for verification of your address. If we do not receive a emailed response within 7 days your charge will be refunded to your original form of payment and we will no longer send your items. 

RETURNED OR UNDELIVERABLE PARCEL

If for any reason your package is undeliverable or returned to us by the postal office due to incorrect address placed by the customer during checkout we will contact you via email to notify you that we have received your package. ANG Custom Stitches LLC will not be held responsible for paying shipping fees to resend packages, this will be the customers responsibility in order to create a new shipping label with the updated address information. 

SHIPPING FEES

Shipping prices are based on weight, size, and product quantity of the order. Please note that the price reflects the benefit that all packages come with tracked shipping information.